Select the correct answers to the following questions and click Submit when you are done.

 

Q.1 When a guard wants a disruptive group to disperse, it is best for them to talk to just one of the persons in the group alone.

 

TRUE

 

FALSE

 

 

Q.2 If the officer determines the situation requires that they be able to identify the individual or individuals, they should ask to see some form of official identification, such as a driver's license or employee ID.

 

TRUE

 

FALSE

 

 

Q.3 Guards should try to use threats to get a person to behave.

 

TRUE

 

FALSE

 

 

Q.4 In some situations where an individual is not voluntarily complying with a guard's request, the guard may need to use force.

 

TRUE

 

FALSE

​

Q.5 Which of the following are suggested steps in an approach to conflict resolution that a security officer might take?

 

Formally identify themselves to the individual or group.

 

Listen to what the individuals have to say.

 

Ask each individual for their official identification (if warranted).

 

All of the above.

 

None of the above.

 

 

Q.6 A guard in most cases should try to resolve a combative incident by themselves.

 

TRUE

 

FALSE

 

 

Q.7 A security guard's main goal during an incident is to gain voluntary compliance by getting individuals to do what the guard wants them to do even when they don't want to do it.

 

TRUE

 

FALSE