Select the correct answers to the following questions and click Submit when you are done.

 

Q.1 If it appears you are not being understood because the message recipient is an ESL speaker, use different words to communicate the same message to see if this helps your message to be understood. Remain calm and professional as you work towards achieving message understanding.

 

TRUE

 

FALSE

 

 

Q.2 Which of the following is NOT true?

 

Be aware of any of your cultural dispositions or body language that may be misinterpreted by ESL or non-English speakers.

 

ESL officers should never go out in public.

 

You should use a translator (person) to translate your message from English to the speaker's native language.

 

None of the above.

 

 

Q.3 Which of the following is true?

 

If you frequently need to interact with ESL or non-English speakers, investing in a handheld, portable electronic translator may be beneficial.

 

Whenever possible, use a translator (person) to translate your message from English to the speaker's native language.

 

Be aware of any of your cultural dispositions or body language that may be misinterpreted by ESL or non-English speakers.

 

All of the above.